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COVID-19

Country Guide:

What You Should Know & Where to Find Help

In response to the COVID-19 pandemic, we have created a comprehensive country-by-country guide that includes general information as well as details on where you can find help.

In order to flatten the curve across the globe, we all need to comply with specific country requirements and limit our exposure to others.

Anyone who has been exposed to someone with a confirmed case of Coronavirus, travelled from a high-risk country or experienced symptoms for longer than 14 days is encouraged to get tested. Every country has specific requirements in terms of the procedure to follow to get tested. Be sure to check these details before you go to a public hospital or doctor’s office.

Emergency services are ready to assist anyone who is experiencing severe symptoms, including high fever and breathing difficulties.

While not every country is able to offer assistance in English, Air Doctor can help you find and schedule a virtual video appointment with an English-speaking doctor. Receive help wherever you are by downloading the Air Doctor app or scheduling an appointment on our site.

COVID-19

Country Guide:

What You Should Know & Where to Find Help

In response to the COVID-19 pandemic, we have created a comprehensive country-by-country guide that includes general information as well as details on where you can find help.

In order to flatten the curve across the globe, we all need to comply with specific country requirements and limit our exposure to others.

Anyone who has been exposed to someone with a confirmed case of coronavirus, travelled from a high-risk country or experienced symptoms for longer than 14 days is encouraged to get tested. Every country has specific requirements in terms of the procedure to follow to get tested. Be sure to check these details before you go to a public hospital or doctor’s office.

Emergency services are ready to assist anyone who is experiencing severe symptoms, including high fever and breathing difficulties.

While not every country is able to offer assistance in English, Air Doctor can help you find and schedule a virtual video appointment with an English-speaking doctor. Receive help wherever you are by downloading the Air Doctor app or scheduling an appointment on our site.

Select Country

Australia

COVID-19 Country Guide - Getting Help


Australia

Staying Safe

The Australian authorities are encouraging all residents and visitors to practice good hygiene and social distancing until further notice. As of 26 March 2020, all public facilities will be shut down for 4 weeks. This includes pubs, restaurants, cinemas, places of worship and any public venues. Schools will not be shut down at this time but parents can keep their children at home should they wish to. Read more on the Australian Department of Health Website.

Getting Help

If you develop symptoms within 14 days of last contact with a confirmed case or after returning to Australia, you should seek medical attention. Don’t go to a hospital or your doctor’s offices, a doctor will tell you if you need to get tested over the phone. Your doctor will direct you to your nearest assessment centre. 

If you want more information on COVID-19, Call 1800 020 080 (24 hours/7 days a week).  If you require translating or interpreting services, call 131 450. If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

Austria

Staying Safe

As of March 27, The Austrian authorities have imposed restrictions on freedom of movement. All required to stay in their accommodation if possible and only leave it if absolutely necessary, all shops will remain closed until further notice. The City Airport Train to and from the airport already ceased its operation on March 19, 2020. The airport buses have adjusted their timetables. Read more on the Vienna website.

Getting Help

General information regarding transmission, symptoms, and prevention of coronavirus is provided around the clock by the AGES information hotline 0800 555 621.

If you present symptoms of a cold or pneumonia, have travelled from a high-risk area or have been in close contact with a person who has tested positive for COVID-19, please call the health hotline 1450.

If you are not in danger of being infected, you can consult your family doctor.

You will be told whether you must stay at home and will be given further instructions. It is important that you follow these instructions closely.

Belgium

Staying Safe

Belgium residents and visitors are expected to stay at home as much as possible unless they going to work, a doctor or visit a food store or pharmacy. Only select stores and public facilities will remain open at this time. All other stores, restaurants and public facilities will remain closed until 5 April 2020. Read more on this dedicated coronavirus page for Belgium residents & visitors.

Getting Help

At the moment only serious cases and care personnel are being tested. You can find more information here or you can call 0800 14 689.

Brazil

Staying Safe

To stop the spread of COVID-19, Brazilian authorities will be barring people from their famous beaches and implementing a two-week border closure with neighbouring areas. Bars and restaurants will also be shut down and major transport lines linked to other Brazilian states will be cut. The statewide shutdown will stay in effect until 7 April and only essential businesses and services will remain active.

Getting Help

People can ask for assistance and guidance by calling 0800 701 9656.

Local government requests that before any test is prescribed, people should download the Corona-SUS App (for Android, for iOS) , and if all findings indicate to be a potential positive case for Coronavirus, people should go to the nearest UBS (Basic Service Unit). For the updated list click Here:

Bulgaria

Staying Safe

The Bulgarian government has banned the entry of third-country (non-EU) nationals, including U.S. citizens, into the country from March 20 to April 17.  This includes all third-country nationals at all border crossing points and includes aviation, maritime, rail, and road. The quarantine period is 14 days. The main quarantine location for positively diagnosed and admitted patients is the Military Medical Academy in Sofia.  Asymptomatic and mildly symptomatic patients should quarantine at home. Read more on the Bulgarian embassy website.

Getting Help

Signals and requests for assistance in distress situations of Bulgarian citizens are received 24 hours a day and on the following telephone lines: +359 2 948 24 04; +359 2 971 38 56. You can also email: crisis@mfa.bg.

Canada

Staying Safe

To prevent the spread of COVID-19, restaurant dining rooms, shopping malls, hair salons and schools will remain closed until May 1. Pharmacies, grocery stores and SAQ outlets will remain open so that essential services are still available. Additional restrictions have been put in place to prevent large gatherings in crowded places. Residents and visitors are encouraged to self-isolate and check for symptoms.

Getting Help

The Government of Canada's coronavirus information line (1-833-784-4397) is available from 7:00 a.m. to midnight (EST) seven days a week.

If you are ill and must visit a healthcare professional, call ahead or tell them when you arrive in the country that you have a respiratory illness. You may be asked to wear a mask while waiting for or receiving treatment to prevent the spread of the illness.

If you have traveled abroad and you develop fever, cough or difficulty breathing in the next 14 days:

  •  isolate yourself within the home as quickly as possible and
  • call your healthcare provider or public health authority

Tell them your symptoms and travel history. Let them know whether you have had direct contact with animals or a sick person, especially if they have had symptoms.

France

Staying Safe

Restrictions have been put in place to flatten the Coronavirus curve in France. Travel will only be allowed if working from home is not possible, if you need to shop for basic necessities, visit a medical professional, exercise in small groups or individually and travel for childcare or to help vulnerable people. Any violation of these rules will be penalized. Restrictions will remain in place from 17 March 2020 for two weeks. Read more on the French Foreign Affairs website.

Getting Help

A toll-free hotline service (French only) can answer your questions about the coronavirus non-stop, 24 hours a day, 7 days a week: 0 800 130 000 (from abroad: +33 800 130 000, depending on your operator).

If you have symptoms that may be due to COVID-19, stay at home, avoid contact with others, call a doctor before you go to see them or call the area health assistance number. If the symptoms get worse, with breathing difficulties or signs of suffocation, dial 15 or call or send a text to 114 if you have a speech or hearing impairment.

Germany

Staying Safe

Germany has expanded curbs on social interactions to try to contain the coronavirus outbreak, banning public gatherings of more than two people. Residents and visitors are encouraged to avoid going on trips, stop using public transport and work from home if at all possible. Generally, all contact with others should be reduced to the bare minimum and the attendance of events with crowds of people should be avoided. Citizens who are older than 70 years of age should obtain a vaccine against pneumococcal infection. Additional measures include closing hair, beauty and massage studios. Other non-essential shops have already been shut. Read more on the German Federal Ministry of Health website.

Getting Help

Persons who have had personal contact with someone confirmed as carrying SARS-CoV-2 should immediately, and irrespective of symptoms, contact their competent health office, get in touch with the doctor or call 116117 - and stay at home.

The following numbers are to be called in the case a patient thinks they are infected: 0049 30 34 64 65 100 or 0049 30 90282828. 

In addition, a private doctor’s visit can be scheduled and the doctor will decide if it is necessary to get a COVID-19 test.

Greece

Staying Safe

Greece announced a lockdown on 22 March 2020, restricting movement with only a few exceptions, to combat the spread of coronavirus. Only those going to or returning from work, shopping for food or medicines or visiting a doctor will be allowed onto the streets. Schools, gyms, cinemas, restaurants, bars, nightclubs, retail shops, shopping malls, museums and archaeological sites have also been closed. Read more on the Greece government website.

Getting Help

Contact ESA by telephone: 210.52.12.054 or 1135. Do not visit ESA without prior notice to ESA.

Hong Kong

Staying Safe

Members of the public are strongly urged to avoid non-essential travel outside Hong Kong. If it is unavoidable to travel to countries/areas outside Hong Kong, they should put on a surgical mask and continue to do so for 14 days upon their return to Hong Kong.The public should go out less and reduce social activities, and maintain appropriate social distance with other people as far as possible. Avoid touching animals (including game), poultry / birds or their droppings, visiting wet markets, live poultry markets or farms and don’t consume game meat and do not patronise food premises where game meat is served. Additional restriction details can be found here.

Getting Help

If you want more information on COVID-19 or believe you’ve been infected, contact the Centre for Health Protection Hotline on 2125 1111 / 2125 1122 (8 am to 12 midnight) or the Home Affairs Department Hotline: 2835 1473 (24 hours).

India

Staying Safe

All educational establishments, gyms, museums, cultural and social centres, swimming pools and theatres will be closed until 31 March 2020. Social distancing is encouraged during this time to prevent the spread of COVID-19. Additional information on all restrictions can be found here.

In addition, there is a total lockdown of Delhi, Haryana and Uttar Pradesh not including essential work permissions. the Guidlines can be found
Here.

Getting Help

The helpline number for coronavirus is + 91-11-23978046 (Toll Free No: 1075).

Ireland

Staying Safe

If you are well, but you have been in close contact with a case of coronavirus you will need to restrict your movements. You will also need to restrict your movements if you return to Ireland from any other country. This is to stop other people from getting coronavirus. Restricted movements means avoiding contact with other people as much as possible by staying at home or in your hotel. Read more on the HSE website here.

Getting Help

If you develop symptoms you will need to self-isolate and phone your GP. The people in your household need to restrict their movements. Do not go to a GP surgery, pharmacy or hospital. The GP will assess you over the phone. If they think you need to be tested for coronavirus, they will arrange a test. If you have concerns about COVID-19 (Coronavirus), phone HSE Live on 1850 241 850 or  here HSELive is an information line only and can’t order coronavirus tests.

Israel

Staying Safe

Israeli officials have put a number of restrictions in place to stop the spread of coronavirus. As of 26 March 2020, The Government approved emergency regulations to restrict activities in order to curb the spread of coronavirus in Israel. The regulations include further reducing entry to the public space, imposing responsibility on employers, closing non-essential stores and imposing restrictions on public transport. all public venues and establishments will be closed, including shopping malls, bars, restaurants, gyms, ritual baths, cinemas and all businesses that don’t specialize in medical treatments. Work absence during the incubation period shall be considered an absence from work due to illness. Do not ask your physician to issue a statement of illness for this absence. Read more on Israel's Ministry of Health website.

Getting Help

Effective from 9 March 2020, home isolation is required if you returned to Israel from any other country, have had contact with a confirmed patient or have a fever and respiratory symptoms. Once in quarantine at home, the person must send an online home quarantine report to the Ministry of Health or to call the Ministry of Health Hotline *5400. If symptoms show, seek medical care in accordance with the Ministry of Health guidance. If you are not sure whether there was close contact, call the MDA Hotline - dial 101 for advice. If fever or respiratory symptoms develop, call 101 MDA Emergency Services Hotline, and do not go to an HMO clinic or the emergency ward.

Italy

Staying Safe

Italy is currently on military lockdown and no travel or public activities will be permitted. From 22 March, it is forbidden for all natural persons to move or move with public or private means of transport in common other than that in which they are located, except for proven work needs , of absolute urgency or for health reasons. Read more on Italy's Ministry of Health website.

Getting Help

In case of symptoms or doubts, stay at home, do not go to the emergency room or medical offices but call your family doctor, pediatrician or medical guard on the phone. Or call the regional toll-free number - you can find the number for your region here. Contact 112 or 118 only if strictly necessary.

Japan

Staying Safe

Japanese officials have put measures in place that restrict movement across specific areas and regions. Enhanced screening and quarantine measures have also been put in place for travellers, who will need to be isolated for 14 days. All major attractions and public venues have been temporarily closed to prevent the spread of COVID-19. A growing number of restaurants and stores are also shutting their doors to encourage self-isolation. Read more on this dedicated coronavirus page.

Getting Help

Emergency hospitals are available 24/7 all year round. There are also clinics and general hospitals available to those who aren’t presenting serious symptoms such as breathing difficulties.

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Support is available in English, Chinese, Korean and Japanese. From Japan, call 050-3816-2787. From Overseas, call +81-50-3816-2787. There is also a chatbot available for emergencies.

Mexico

Staying Safe

While quarantine measures have been put in place across Mexico, it is not being forced upon anyone. Social distancing and additional hygiene measures are being encouraged country-wide. Borders have not yet been close because of the impact it has on residents. At the time of writing, Mexico is business as usual. Read more about coronavirus measures here.

Getting Help

Helplines have been set up for all states in Mexico. If you have questions about COVID-19 or need to speak to a healthcare professional, search for a helpline here.

Netherlands

Staying Safe

Officials have closed schools and childcare centers until Monday 6 April (inclusive). The same applies to bars, cafés, and restaurants (not hotels), coffee shops, saunas, sex clubs,  sports clubs, gyms, pools, and parks. Delivery and takeout of meals are still possible.

School and daycare are only possible if parents have a "critical profession" (e.g. healthcare staff or those in the police force or fire department) (see the list in Dutch). If parents have any questions, it is best to contact the school or nursery directly.

You can go outside, but where possible keep a distance of 1.5 meters, or two arm’s lengths, from each other. Read more on the City of Amsterdam website.

Getting Help

If you have any questions or concerns about the coronavirus, contact 0800-1351 or +31 (0)20 205 1351. If your symptoms are mild, there’s no need to call a GP. Simply care for yourself from home as you usually would if you had a cold. Do you have a fever (more than 38 degrees Celsius), and are you coughing or having difficulty breathing? If so, you should call your GP. They will then arrange for you to be tested by the Municipal Health Service (GGD). You’ll get the results within 24 hours.

New Zealand

Staying Safe

Travellers looking to enter New Zealand will need to stay in isolation for 14 days. Nationwide, New Zealand is currently at Level 4 – Restrict. This means there is a heightened risk that the disease is not contained. All New Zealanders outside of essential services must stay home. Essential businesses and services remain available. Public transport will only be available for those working in essential services, for medical reasons, and to get to the supermarket. Driving in private vehicles is allowed. Read more on New Zealand's government website.

Getting Help

For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS. It is free and available 24 hours a day, 7 days a week. People calling that line will be able to talk with a member of the National Telehealth Service. They have access to interpreters. If you need to see a doctor or other medical professional you MUST phone first. Most consultations will happen over the phone (or by videoconference) to stop any risk of the disease spreading by person-to-person contact.

If a face-to-face meeting is required, your doctor or other medical professional will organise this with you.

Norway

Staying Safe

According to Norwegian authorities, as of 8am CET on Monday, 16 March untill april 13 , all Norwegian airports will be closed to foreign citizens who are not residents of Norway.

All schools, kindergartens, and universities are closed. Most public events are banned. Bars and restaurants will be closed, except when they can keep customers at least one meter apart. With a drastically reduced number of customers, many are closing regardless. Anyone who has traveled abroad since 27 February should be home quarantined for 14 days. Supermarkets and pharmacies will remain open. All events and any establishments that house large groups of people will also be shut down until the quarantine period is over. Read more on the Life in Norway website.

Getting Help

Do not call 113. In the first instance, you can call a health information line on 815 55 015. If you believe you are infected, call your GP. Do not visit the doctor's office in person. Only if you cannot contact your GP, call the emergency room (legevakt) at 116 117.

Peru

Staying Safe

A 15-day quarantine was put into effect from March 16, effectively putting in place stringent rules 9 days after the first case was seen in the country. Travelling within or out of the country has been banned. Travelling on planes, boats, trains, buses, and in private automobiles has also been banned. All nonessential businesses and services will be shut down until the quarantine is over. Get more updates here.

Getting Help

Not all people will be tested. Only people with symptoms that were previously out of the country traveling and with contact with people from Europe or China or that while away or in the country were in contact with people that are confirmed cases of coronavirus. The test is taken in the public sector hospitals. They will take a saliva sample that will be sent to the INS (Instituto Nacional de Salud) of the Health Ministry. 

Telephone line 113 is also available to guide people who require attention or are possible cases of infection.

Singapore

Staying Safe

Travel restrictions and isolation measures have been put in place to stop the spread of COVID-19 in Singapore. Large-scale events have been cancelled and residents and visitors are encouraged to stay at home as much as possible. Precautions have also been taken to reduce close contact at public venues, workplaces, schools and eldercare facilities. While nonessential businesses are still operating, additional measures are being taken to reduce the spread. Find out more about restrictions here.

Getting Help

People that have recently traveled overseas and are feeling unwell should go to any of the Public Health Preparedness Clinics (PHPCs), as well as polyclinics. To find the closest PHPC use www.phpc.gov.sg. All cases will be reported to MOH (Ministry of Health) and immediately will be referred to hospitals for further assessment and treatment.

Spain

Staying Safe

Spain is currently under a nationwide lockdown for two weeks until 11 April 2020. During this time, all public spaces and attractions, as well as nonessential businesses, will stop operating. Residents and visitors will still be able to purchase food and visit medical facilities for assistance and medication. Disobeying the measures that have been put in place can result in a fine. Read more on the Ministry of Health website.

Getting Help

If you are experiencing mild symptoms (cough and fever), call the local authorities using one of these contact numbers. For severe cases (fatigue and breathing problems), call 112 immediately.

Sweden

Staying Safe

Travelling and social interactions are discouraged by government authorities at this time. If possible, residents are encouraged to stay away from public spaces and work from home. Kindergartens, elementary schools, bars and cafés are still open as normal but everyone is asked to increase their efforts to practice good hygiene. Further restrictions will be put in place in the coming weeks to prevent the spread of COVID-19. Get more official information on restrictions here.

Getting Help

If you have general questions and you can't find your answer online, you can call the national information number 113 13. If you need medical assistance you should contact 1177, Vårdguiden. Read more about how and when you should contact healthcare services at 1177 Healthcare Guide. The emergency number 112 is only to be used for emergencies and life-threatening situations, and shall not be used if you have questions regarding the coronavirus.

Switzerland

Staying Safe

The government has banned gatherings of more than five people in public spaces. If five or fewer people meet, they must maintain a distance of 2 metres from one another. Residents and visitors will only be able to leave their homes if they need to help someone, purchase groceries, see a medical professional or purchase medication. Those who are unable to work from home will be permitted to go to work. Classroom teaching and any nonessential services and businesses will be closed until 19 April 2020. More info available on the Federal Office of Public Health website.

Getting Help

The coronavirus hotline is available 24/7, and you can get assistance by dialing +41 58 463 00 00. Those with mild symptoms are asked to stay at home. If symptoms worsen or you’ve recently returned from a high-risk area, it’s important to contact a doctor or healthcare institution. They will then decide if you need a medical consultation or if it is enough just to stay at home in isolation (see info on ‘Self-isolation and self-quarantine’).

Turkey

Staying Safe

The Turkish government has closed all theatres, cinemas, hammams, ceremonial halls, wedding halls and cafes across the country starting Tuesday, 17 March 2020. Restaurants with music, cafés, hookah cafes, amusement parks, pools and gyms will also shut down. Travel restrictions are also currently in place to prevent the spread of coronavirus. Find out more about restrictions here.

Getting Help

Testing is available at all government hospitals. You can also call the corona emergency number, which is 184.

UK

Staying Safe

UK Officials are encouraging residents and visitors to only leave their homes if they need to purchase food or see a healthcare professional. Only essential travel will be permitted at this time. Anyone who doesn’t comply with the restrictions that have been put in place could be fined. Nonessential businesses and public spaces will be closed, and social gatherings of more than two people have been banned. Further information can be found on the UK government website.

Getting Help

The UK is currently not testing people for the coronavirus in hospitals. The NHS is doing checks for people in harsh conditions only, and the government requests not to call the NHS hotline if only mild symptoms are experienced. Use the NHS 111 service  online or  call NHS 111. If you get very seriously ill, dial 999.

USA

Staying Safe

While the USA isn’t currently on lockdown, residents and visitors are encouraged to self-isolate and take extra measures in terms of hygiene and social distancing. Adults and children should stay at home at all costs if they feel ill or present symptoms associated with COVID-19. Travel and spending time at public venues is discouraged during this time. Social gatherings of more than 10 people should also be avoided. More information is available on the CDC website.

Getting Help

If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently travelled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider. If you have a medical emergency and need to call 911, notify the operator that you have or think you might have, COVID-19. If possible, put on a facemask before medical help arrives.

Vietnam

Staying Safe

Vietnam and Cambodia have closed their borders from March 20 to further prevent the spread of the epidemic. The measures do not apply to official and diplomatic passports. Authorities in Hanoi have urged residents to stay home. Public transport passengers are required to fill out health declaration forms. These include travelers on long-haul buses, trains, tourist boats, and domestic flights. Authorities in Binh Duong and Long An provinces have shut down all entertainment facilities such as cinemas, discos, massage parlors, and karaoke clubs. Health officials announced changes to mass lockdowns – they would enforce a small-scale lockdown applicable to households in the immediate vicinity of confirmed patients. All tourist attractions have also been shut down. More information on restrictions can be found here.

Getting Help

If you have questions about COVID-19 or believe you may be infected, call 19- 1900-3228/ 1900-9095.